PEDEA offers a comprehensive range of petroleum products including industrial lubricants, greases, hydraulic fluids, fuel additives, and specialized petroleum derivatives for various industrial applications. All our products meet international quality standards and specifications.

Yes, all petroleum products sold by PEDEA are certified and comply with both Kenyan and Ugandan regulatory standards. We source our products from reputable manufacturers who adhere to strict international quality control processes.

Yes, we provide detailed product specifications and safety data sheets (SDS) for all our petroleum products. These documents can be downloaded from our product pages or requested directly from our customer service team. We ensure all our clients have complete information about the products they purchase.

PEDEA sells a wide range of petroleum equipment including fuel dispensers, storage tanks, pumping systems, filtration units, metering systems, and complete filling station setups. We offer both standard and customized solutions based on client requirements.

Yes, all equipment purchased from PEDEA comes with standard manufacturer warranties ranging from 12 to 36 months depending on the product. Extended warranty options are also available for an additional fee. Warranty details are specified in your purchase documentation.

Yes, PEDEA offers customization services for petroleum equipment, including storage tanks of various capacities. We work with you to understand your specific requirements and can arrange for custom manufacturing through our partners. Custom orders typically require 6-8 weeks for production and delivery.

PEDEA maintains an extensive inventory of spare parts for all equipment brands we sell. Our warehouses in Kenya and Uganda stock commonly needed components to ensure quick replacement and minimal downtime for your operations.

For emergency repairs, we offer expedited delivery of spare parts within 24-48 hours for items in stock in Kenya and Uganda. For specialized parts not in local inventory, we can arrange express shipping from our suppliers, typically taking 7-10 business days.

Yes, we specialize in sourcing spare parts for both current and older equipment models. Through our extensive network of suppliers, we can locate and procure parts for discontinued or legacy equipment. This service may require additional time depending on the rarity of the components.

PEDEA provides comprehensive installation services for all petroleum equipment we sell. Our certified technicians handle everything from site preparation to equipment setup, testing, calibration, and commissioning. We also offer staff training on equipment operation and basic maintenance procedures.

Yes, we offer various maintenance contract options including preventive maintenance plans, emergency call-out services, and comprehensive coverage plans. Our maintenance contracts help ensure equipment longevity, regulatory compliance, and minimize unexpected downtime.

Absolutely. Our technical team assists clients with equipment certification and regulatory compliance in both Kenya and Uganda. We handle documentation, coordinate inspections with regulatory authorities, and ensure all installations meet local safety and environmental standards.

You can place orders through multiple channels: our website order form, email to orders@pedea.com, by calling our customer service line, or by visiting our offices in Kenya or Uganda. For large orders or custom equipment, we recommend scheduling a consultation with our sales team to discuss specifications.

When placing an order, please provide: specific product/equipment details (model numbers if available), quantities required, delivery location, preferred delivery timeline, and any special requirements. For equipment installation, site details and access information are also needed.

Yes, once your order is confirmed, you'll receive an order number that can be used to track status through our website or customer service. For large equipment or imports, we provide regular updates including shipment tracking information once your order leaves our warehouses.

PEDEA delivers to all major cities and towns across Kenya and Uganda. For remote locations, we work with logistics partners to ensure delivery, though additional fees and extended delivery times may apply. Our team can provide delivery estimates based on your specific location.

Delivery timeframes vary by product type and location. In-stock products are typically delivered within 3-5 business days in major cities. Equipment and bulk orders from our international suppliers usually take 4-6 weeks, including shipping and customs clearance procedures.

Yes, PEDEA handles all customs clearance procedures for products imported from outside the country. Our experienced logistics team manages documentation, duties, and regulatory requirements. This service is included in our quoted prices to ensure a hassle-free experience for our customers.

We accept multiple payment methods including bank transfers, mobile money (M-Pesa, MTN Mobile Money), credit cards, and cash payments at our offices. For large orders, we also offer letter of credit options. All payment details are provided upon order confirmation.

Yes, equipment orders typically require a 50% deposit to initiate procurement, especially for imported or custom items. The remaining balance is due before final delivery or installation. For standard in-stock products, payment is generally required in full before delivery.

PEDEA offers credit terms to established business clients with a good payment history. Credit applications require business registration documents, bank references, and trade references. Approved clients can benefit from 15-30 day payment terms depending on their credit assessment.